If you have questions about upgrading your OS, please contact Microsoft Support for assistance.

As with all software purchases, make certain that your computer can run it before buying. While upgrading a graphics card is no small ask these days, OS upgrades can be purchased from Microsoft directly or from other computer software retailers that service your area. This will result in an error message on such systems that will stop the game from launching.Īs this is an OS or hardware conflict, our Technical Support Agents will not be able to assist players having difficulties with running the game until they upgrade to a current, supported version of Windows with a supported graphics card. The same will be true for players on systems using older graphics cards that cannot support DirectX 11.1 or higher.

While the game may have run in a Windows 7 operating environment in the past, the update to utilize Direct X 11.1 will render the game unable to run on systems that are still using this OS due to the new requirement. For more information on what this means, please read the related article on Microsoft's website by clicking here. Microsoft officially ended support for the Windows 7 OS on January 14th, 2020. What does this mean for Star Citizen players?ĭirectX version 11.1 is not compatible with the Windows 7 Operating System (OS), which we know some players still use for one reason or another.

To review the minimum system requirements to run Star Citizen, check out our Knowledge Base article: Star Citizen Minimum System Requirements Star Citizen Alpha requires DirectX 11.1 or higher.

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